Last Updated: January 2025
At Turkan Travels, your privacy is our top priority. We are committed to protecting your personal information and ensuring that all data shared with us remains secure and confidential. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or book our tour services within Turkey.
We may collect limited information to process your bookings smoothly, including:
Personal Information: Full name, contact number, email address, and nationality.
Booking Details: Dates, tour type, hotel preferences, and number of travelers.
Payment Information: Used only for confirming your booking through secure, encrypted channels.
Website Usage Data: Analytics data such as pages visited or browser type (for improving our website experience).
Your information is used solely to:
Confirm and manage your Turkey tour bookings.
Provide ground travel services (hotel, transport, and sightseeing).
Respond to your inquiries or special requests.
Send updates, offers, or travel details related to your tour (only if you opt-in).
We do not sell, trade, or rent customer information to any third party.
We implement industry-standard SSL encryption and data protection measures.
Your information may be shared only with:
Authorized Turkish hotels, transport providers, and local tour guides — for service coordination.
Legal authorities, if required by law.
Our website uses cookies to improve your browsing experience and analyze traffic. You can manage or disable cookies anytime via your browser settings.
You have full control over your personal information. You may:
Request a copy of your data.
Ask for corrections or deletion of your information.
Opt out of receiving promotional emails.
To exercise your rights, email us at info@turkantravels.com.
Our website and social media may contain links to YouTube, Instagram, or partner pages.
Turkan Travels is not responsible for the privacy policies or content of those external sites.
For any privacy-related queries:
Email: info@turkantravels.com
Website: www.turkantravels.com
Last Updated: January 2025
At Turkan Travels, we value our clients’ trust and aim to maintain clear and fair refund guidelines. Since our services are based entirely within Turkey, we manage hotel bookings, ground transport, and guided tours — but we do not handle international flights or visa services.
All tour bookings require an advance payment to confirm reservations.
Remaining balance must be cleared before the start of the tour.
Payments can be made via bank transfer, credit/debit card, or approved online gateways.
If you wish to cancel your tour booking, please notify us via email or WhatsApp.
Refunds are processed as follows:
| Cancellation Time | Refund Percentage |
|---|---|
| 15+ days before tour | 80% refund |
| 7–14 days before tour | 50% refund |
| Less than 7 days before tour | Non-refundable |
⚠️ Note:
Some bookings (e.g., hotels, transport, or local attractions) may have non-refundable conditions once confirmed.
You may request a date change at least 7 days before your tour start.
Rescheduling depends on hotel and transport availability.
A minor administrative fee may apply.
In rare cases (e.g., bad weather, safety concerns, or government restrictions), Turkan Travels reserves the right to postpone or cancel a tour.
In such cases, you can:
Receive a 100% refund, or
Reschedule for another available date.
Approved refunds will be processed within 10–15 business days through your original payment method.
If a traveler does not show up on the tour date without prior notice, the booking is considered non-refundable.
Email: info@turkantravels.com
WhatsApp: +90 552 170 29 22
Website: www.turkantravels.com
By booking any tour or ground service with Turkan Travels, you acknowledge and agree to these terms and conditions.